OrderTerms and conditions of Membership
Acting in the name and for the account of various partners, such as hotels, restaurants, florists and/or transportation service providers, IFFISO offers concierge services throughout various communication supports and on its website, www.conciergeriedeluxe.com (hereinafter referred to as “Website‿), notably reservations for lodging, restaurant and car rental services.
These general terms are valid as from September 30, 2005. This edition nullifies and replaces all previous versions of this document. These terms apply to all sites belonging to IFFISO, including WAP sites.
Article 1. Definitions and application
Definitions
The definitions set forth below shall have the same meaning whether used in the singular or the plural.
“Member‿ refers to all Website users who subscribe to services offered by IFFISO.
"Partner" refers to all Service providers, including, in particular, restaurants, airline companies, hotels and car rental companies.
“Service‿ refers to all services offered on the Website, in particular the sale of lodging, car rental and other customized services.
“international service‿ refers to all services ordered by one client, when this client:
orders whereas (s)he is located outside his/her fiscal residence
and/or the service must be executed in a country/state other than the one of the client’s fiscal residence.
Application
These general terms of sale and use (hereafter, “General Terms‿) govern the offer and provision of Services.
Only members who have first read and understood the General Terms in their entirety and have accepted them through subscription or purchase of a fixed-fee package as defined on the Website may order the Services.
The General Terms may be amended at any time, without notice. Such amendments shall not apply to Service orders previously carried out. Therefore, it is essential that the Member read and understand the General Terms prior to any subscription or purchase of a fixed-fee package, in particular to check the provisions in force.
Article 2. Services orders
The Member shall effectuate a service order by any means placed at its disposal by IFFISO, particularly e-mail and telephone.
A Member who cancels service may be required to bear the financial consequences of such cancellation at its own expense. Such Member expressly and unequivocally promises to settle such costs with the service provider with whom he contracted such services.
Article 3. Service performance
IFFISO acts exclusively in the name and for the account of the Partners with regard to the offer and provision of all Services. - Except for legal provisions to the contrary, this detail may not in any way be the source of undertakings or liability on the part of IFFISO.
Applicable provision and performance terms
All services will be exclusively provided by the service providers under their sole responsibility.
Each service provider shall indicate its specific terms to the user, who shall have knowledge of them prior to placing any service order.
It is the Member’s sole responsibility to respect the instructions of the service provider, particularly as concerns the premises, deadlines, security, formalities, legal and regulatory prescriptions, public policy and public health.
It may happen that certain specific benefits offered by the services providers and indicated on the Website may be cancelled, particularly for climatic reasons, availability and limitations on numbers.
The cancellation of any benefit for reason of force majeure shall not, in any case, lead to compensation for the User.
The Member shall take the service provider’s specific payment terms into account.
The service providers may apply additional fees. These additional fees are indicated in the service provider’s specific terms.
Pricing
All members are protected by the “Keep You Weatlhy®” principle applied by IFFISO HNWICC, INC.
According to this principle, IFFISO commits to negotiate the best rates for members when such rates are applicable and possible to be obtained. IFFISO commits to charge reasonable fees based on the nature of the member’s request (complexity, time frame to get the service delivered, human resources required for complying with member’s request,...).
All services to be rendered within the State of residence of the client is included into the membership price. IFFISO reserves the right to refuse any service which requires assistance from any licensed professional in accordance with the law of the State of execution of the service. Value of each concierge assistance can't go beyond $25.
Any request which requires a time frame of less than two hours between the order made by the client and the time to deliver the service, is said “urgent”. IFFISO is entitled to charge or not any urgent request, $25 per hour started, at its sole discretion. The nature of concierge service request, complexity of the service to be rendered, expenses done by IFFISO to deliver the urgent service are elements to decide to charge or not the client member for urgent service rendered.
Any concierge service requiring physical assistance from the concierge on behalf of the client will be charged $ 30 per hour started.
Individual clients may benefit from tailor-made all-inclusive offers.
For corporate concierge assistance, corporate clients benefit from all inclusive solutions.
Outside the United States of America, members of any nationality may be charged according to the same terms and rates are suitable to client's needs. Any physical assistance (s)he may solicit from our concierges, will be charged according to a time spent basis but not less than $35 per hour started.
Outside United States of America, any request which requires a time frame of less than two hours between the order made by the client and the time to deliver the service, is said “urgent”. IFFISO is entitled to charge or not any urgent request, $40 per hour started, at its sole discretion. The nature of concierge service request, complexity of the service to be rendered, expenses done by IFFISO to deliver the urgent service are elements to decide to charge or not the client member for urgent service rendered.
Cancellation
Except in the case of force majeure, if the Member cancels its order on the day of service performance, the Partner's cancellation fee shall equal 100% of the service price.
If the Member cancels its order prior to the day of service performance, the cancellation fee is determined by the Partner’s specific terms.
Any payment default by the Member, whether total or partial, shall lead to suspension, cancellation of service, the costs arising therefrom being borne by the User, without prejudice to any action that may be brought against it.
Cancellation and amendment
Any request for trip cancellation or amendment by the User must be sent by fax to: 1 (917) 591-8259 irrespective of the country of service performance.
Except in the event of force majeure, in the case of service cancellation by the User, the cancellation fees vary according to the Partner.
All requests for cancellation or amendment drafted by the User shall give rise to reimbursement of amounts paid by such User, minus deduction of fees owing to IFFISO in consideration of its intermediation.
Article 4. Financial terms and payment methods
Except for provisions to the contrary, the price of Services are considered as stated in Euros or local currency, excluding delivery charges and local taxes that may be imposed by certain countries’ authorities.
The payment for Services ordered is carried out either by IFFISO, which receives it in the name and for the account of the Partners, or directly by the Partners through transmission of the Member’s bank card number via a secure payment system. Certain services may be the subject of installment debits corresponding to the amount of each Service provided. In this case, the Member shall be informed of each installment debit operation.
Any international service may be subject to charge to clients.
only if you request particular services:
less than 2 hour order for reputable restaurant reservation, private jet, luxury hotel reservation or similar urgent situation
or personal shopping, interpretation services,
and any service who requires physical assistance from one local concierge -airport shuffle, door to door luggage)
or if client member asks IFFISO to make calls on his/her behalf.
Except for provisions to the contrary, payments are made by bank card (Visa, Eurocard/Mastercard and American Express are accepted).
Costs and service fees correspond to costs linked to Services ordered by the User, borne by the Partners, in particular indirect taxes (VAT and other similar taxes) and other fees necessary to process Member’s orders.
Article 5. Service complaints
Any request for information, details and possible complaints must be sent to IFFISO, who will collect them in the name and for the account of the Partners in the 30 days following the end of the stay:
Either by registered letter, return receipt requested to IFFISO’s “Client Services‿ department at IFFISO – 445 Park Avenue, New York, NY 10022, subject to proof of identity.
Or by fax to the following number: (917) 591-8259
Or by e-mail to the following address: info@conciergeriedeluxe.com
Complaints shall only be accepted to the extent that the problems referenced therein were reported to IFFISO beforehand, so that it could attempt to remedy the issues so as to limit the damages sustained by the User.
No complaint concerning loss(es), damage(s), or theft of baggage, clothing or personal effects under the watch of the Member during enjoyment of the service shall be accepted, except in the case of proven fault on the part of IFFISO or its Partners.
Article 6. Protection of personal data
The information transmitted by the Member allows the processing and execution of orders.
Information required for order processing and execution are indicated to the member.
Barring Member objection, IFFISO may provide the optional information concerning such Member to other companies in its group.
IFFISO is likely to send the Member information that allows it to better know and use their respective Websites, to benefit from promotional offers disseminated on such Websites and to suggest Partner offers to them, subject to the Member's prior consent or objection to such communication.
At any time, the Member has the right to access, modify, correct and delete data concerning such Member. The Member may exercise this right by sending an e-mail from the "Contact" heading on the Website or by sending a letter to IFFISO – 445 Park Avenue, New York, NY 10022, subject to proof of identity.
Article 7. Applicable law
Any litigation relating to the interpretation or execution of these terms shall be brought before the courts of the state of New York.
Article 8. Final provisions
The fact that IFFISO does not, at a certain point, enforce a provision of these General Terms shall not be interpreted as a relinquishment of the right to subsequently insist upon enforcement of such provision.
In the event that a provision of these General Terms is declared null or without effect, such term shall be deemed not to have been written, without affecting the validity of other provisions except if the provision declared null or without effect is essential and decisive.
Any case of force majeure, including telecommunication disruption or strikes concerning carriers, hotels or air-traffic controllers, shall suspend the obligations hereunder affected by the force majeure event and exonerates the party who would have performed such affected obligation from all liability.
NOTE:
Exemption from liability. IFFISO CAN NOT BE HELD RESPONSIBLE TO YOU OR A THIRD PARTY FOR ERRORS OR OMISSIONS OF ANY SORT COMMITTED BY IFFISO’S PARTNERS DURING THE ENTIRE PERFORMANCE OF SERVICE SOUGHT BY THE CLIENT.
Privacy and confidential information. IFFISO policy relating to privacy and security is an integral part of these terms. The Member has the right to access, modify, correct and delete data concerning it. To exercise this right, the User shall send a letter to IFFISO client services (see address mentioned above). In any case, the User shall mention its full name, address and, if necessary, its client number.
Amendments:
IFFISO reserves the right to modify or delete, in whole or in part, any content elements in these terms at any time and without prior notice.
Miscellaneous provisions. These terms, including IFFISO policy relating to privacy and security as well as other documents evoked hereunder constitute the entire agreement between you and IFFISO regarding membership terms. IFFISO's failure to insist on strict adherence to any provision of these terms or to ensure such adherence does not constitute a renunciation of any provision or right. If any of the terms to this agreement are declared null, invalid or otherwise unenforceable by a competent tribunal, such declaration shall have no effect on the remaining provisions hereunder. This document is governed by New York law. The courts of the state of New York shall have sole jurisdiction over litigation arising from use of the Website.