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Terms & Conditions Of Membership
Use Of Conciergerie deLuxe Services


Acting in the name and for the account of various partners, such as hotels, restaurants, florists and/or transportation service providers, IFFISO offers conciergerie services on its website, www.conciergeriedeluxe.com (hereinafter referred to as “Website‿), notably reservations for lodging, restaurant and car rental services. These general terms are valid as from September 30, 2005. This edition nullifies and replaces all previous versions of this document. These terms apply to all sites belonging to IFFISO, including WAP sites.
Article 1. Definitions and application:
Definitions
-	The definitions set forth below shall have the same meaning whether used in the singular or the plural.
-	“Member‿ refers to all Website users who subscribe to services offered by IFFISO.
-	"Partner" refers to all Service providers, including, in particular, restaurants, airline companies, hotels and car rental companies.
-	“Service‿ refers to all services offered on the Website, in particular the sale of lodging, car rental and other customized services.
	“international service‿ refers to all services ordered by one client, when this client:
-	orders whereas (s)he is located outside his/her fiscal residence
-	and/or the service must be executed in a country/state other than the one of the client’s fiscal residence.
Application
-	These general terms of sale and use (hereafter, “General Terms‿) govern the offer and provision of Services.
-	Only members who have first read and understood the General Terms in their entirety and have accepted them through subscription or purchase of a fixed-fee package as defined on the Website may order the Services.
-	The General Terms may be amended at any time, without notice. Such amendments shall not apply to Service orders previously carried out. Therefore, it is essential that the Member read and understand the General Terms prior to any subscription or purchase of a fixed-fee package, in particular to check the provisions in force.
Article 2. Services orders:
-	The Member shall effectuate a service order by any means placed at its disposal by IFFISO, particularly e-mail and telephone.
-	A Member who cancels service may be required to bear the financial consequences of such cancellation at its own expense. Such Member expressly and unequivocally promises to settle such costs with the service provider with whom he contracted such services.
Article 3. Service performance:
-	IFFISO acts exclusively in the name and for the account of the Partners with regard to the offer and provision of all Services.
-	Except for legal provisions to the contrary, this detail may not in any way be the source of undertakings or liability on the part of IFFISO.
Applicable provision and performance terms
-	All services will be exclusively provided by the service providers under their sole responsibility.
-	Each service provider shall indicate its specific terms to the user, who shall have knowledge of them prior to placing any service order.
-	It is the Member’s sole responsibility to respect the instructions of the service provider, particularly as concerns the premises, deadlines, security, formalities, legal and regulatory prescriptions, public policy and public health.
-	It may happen that certain specific benefits offered by the services providers and indicated on the Website may be cancelled, particularly for climatic reasons, availability and limitations on numbers.
-	The cancellation of any benefit for reason of force majeure shall not, in any case, lead to compensation for the User.
-	The Member shall take the service provider’s specific payment terms into account.
-	The service providers may apply additional fees. These additional fees are indicated in the service provider’s specific terms.
Pricing
	In the USA, each month, member has right to 2 free uses of one of the following categories:
-	General Errand Service (dry cleaning, drop-off and pick-up, post office, etc.)
-	Grocery & Household Shopping
-	Home Service (repair, cleaning, installations)
-	Administrative runs (Filing paper):
-	Gift shopping (purchase, wrapping, delivery):
	Over 2 uses among the categories aforementioned, the following charges may apply for any physical assistance of our personal concierges:
-	General Errand Service (dry cleaning, drop-off and pick-up, post office, etc.) :$20.00 per hour
-	Grocery & Household Shopping:$25 per hour
-	Home Service (light repair, cleaning, installations): $25.00 per hour
-	Administrative runs (Filing paper): $30 per hour
-	Gift shopping (purchase, wrapping, delivery): $30 per hour
	We reserves the right to refuse any service which requires assistance from any licensed professional in accordance with the law of the State of execution of the service. Value of each concierge assistance can't go beyond $30.
	Individual clients may benefit from tailor-made all-inclusive offers.
	For corporate concierge assistance, corporate clients benefit from all inclusive solutions.
	Outside the USA, members of any nationality may be charged according to the same terms and rates are suitable to client's needs. Any physical assistance (s)he may solicit from our concierges, will be charged according to a time spent basis.
	Except for the 2 uses duly authorized, any customer will only be charged if a) (s)he asks for a physical assistance such (as personal shopping, airport shuttle) and b) (s)he requests a service that needs to be delivered in less than 3 hours. For Instance: a customer would like to have lunch at a restaurant. (S)He calls at 11 pm and wants the restaurant reservation at 12.45pm. This client will be charged a basic lump sum.
Cancellation
-	Except in the case of force majeure, if the Member cancels its order on the day of service performance, the Partner's cancellation fee shall equal 100% of the service price.
-	If the Member cancels its order prior to the day of service performance, the cancellation fee is determined by the Partner’s specific terms.
-	Any payment default by the Member, whether total or partial, shall lead to suspension, cancellation of service, the costs arising therefrom being borne by the User, without prejudice to any action that may be brought against it.
Cancellation and amendment
-	Any request for trip cancellation or amendment by the User must be sent by fax to: 1 (917) 591-8259 irrespective of the country of service performance.
-	Except in the event of force majeure, in the case of service cancellation by the User, the cancellation fees vary according to the Partner.
-	All requests for cancellation or amendment drafted by the User shall give rise to reimbursement of amounts paid by such User, minus deduction of fees owing to IFFISO in consideration of its intermediation.
Article 4. Financial terms and payment methods:
-	Except for provisions to the contrary, the price of Services indicated on the Website are listed in Euros or local currency, excluding delivery charges and local taxes that may be imposed by certain countries’ authorities.
-	The payment for Services ordered is carried out either by IFFISO, which receives it in the name and for the account of the Partners, or directly by the Partners through transmission of the Member’s bank card number via a secure payment system. Certain services may be the subject of installment debits corresponding to the amount of each Service provided. In this case, the Member shall be informed of each installment debit operation.
-	Any international service may be subject to charge to clients.
-	only if you request particular services: - less than 1 hour order for reputable restaurant reservation, private jet, luxury hotel reservation or similar urgent situation - or personal shopping, interpretation services, - and any service who requires physical assistance from one local concierge -airport shuffle, door to door luggage) - or if you ask us to make calls on your behalf.
-	Except for provisions to the contrary, payments are made by bank card (Visa, Eurocard/Mastercard and American Express are accepted).
-	Costs and service fees correspond to costs linked to Services ordered by the User, borne by the Partners, in particular indirect taxes (VAT and other similar taxes) and other fees necessary to process Member’s orders.
Article 5. Service complaints:

	Any request for information, details and possible complaints must be sent to IFFISO, who will collect them in the name and for the account of the Partners in the 30 days following the end of the stay:
-	Either by registered letter, return receipt requested to IFFISO’s “Client Services‿ department at IFFISO – 445 Park Avenue, New York, NY 10022, subject to proof of identity.
-	Or by fax to the following number: (917) 591-8259
-	Or by e-mail to the following address: info@conciergeriedeluxe.com
-	Complaints shall only be accepted to the extent that the problems referenced therein were reported to IFFISO beforehand, so that it could attempt to remedy the issues so as to limit the damages sustained by the User.
-	No complaint concerning loss(es), damage(s), or theft of baggage, clothing or personal effects under the watch of the Member during enjoyment of the service shall be accepted, except in the case of proven fault on the part of IFFISO or its Partners.

Article 6. Liabilities and guaranties:

	For Website use: No guaranty is given to the Member concerning:
(i)	The absence of anomalies, errors and bugs that may affect Website navigation or implementation of any functionality offered on the Website;
(ii)	Or the possibility of correcting such anomalies, errors or bugs;
(iii)	the absence of interruption or breakdown in Website functioning;
(iv)	possible compatibility with any specific equipment or configuration.
	Under no circumstances shall IFFISO be responsible for the direct, indirect, immaterial, foreseeable and/or unforeseeable (including loss of profit or chance) damages ensuing from the provision or use of Website functionalities and/or the partial or total impossibility of using such functionalities.
	Hypertext links in the Website that allowing the User to refer to other Internet websites have the sole purpose of facilitating User searches.
	In any case, the Member acknowledges the characteristics and limitations of the Internet, in particular its technical performance, the response time for consulting, examining or transferring data and the risks connected to communication security.
	In any case, the Member acknowledges the characteristics and limitations of the Internet, in particular its technical performance, the response time for consulting, examining or transferring data and the risks connected to communication security.
	For the Services:
	Except for legal provisions to the contrary, the Member recognizes that IFFISO, acting as a simple intermediary, may not be held liable in any case for Service contracts that the Member concludes with one or more Partners.

Article 7. Intellectual property:
	General points:
-	IFFISO and/or the Partners are holders of all intellectual property and/or exploitation rights, in particular copyright, database rights, trademarks and model and design rights concerning the Website, its content and all elements thereof
-	The Website as well as the software, databases, texts, information, analyses, images, photographs, graphics, logos, sounds and all other data contained on the Website shall remain the exclusive property of IFFISO and/or its Partners or, if need be, of their respective owners which whom they have entered into use agreements.
-	The Member is granted a private, non-exclusive, non-transferable user right to the Website and the data contained therein. The right granted hereunder consists of (i) the right to consult the data and information contained on the Website on-line. This user right includes strictly private use only.
-	All other use of the Website, particularly commercial use, on the part of the Member is prohibited. Actions from which the Member must refrain include, but are not limited to, reproduction or representation for any use other than private use, sale, distribution, transmission, translation, adaptation, broadcast or communication in whole or in part, in any form, of any element, information or data on the Website.
	Moreover, the Member shall refrain from introducing, by any means, data likely to modify or infringe on Website content or presentation.
	Any hypertext link to the Website, regardless of the type of link, shall be subject to IFFISO's prior authorization, on paper or electronic medium, acting in the name and for the account of the holder of the right concerned.

	Software:
-	The use of any software downloaded from the Website allowing access to specific Services or functionalities is governed by the terms of the accompanying license. The Member agrees not to install, copy or use this software before having previously agreed to the terms of the aforesaid license.

-	For any software not accompanied by a license, the Member is granted a temporary, private, personal, non-transferable, and non-exclusive use right to such software in order to access the Services and functionalities that require use of such software, to the exclusion of any other use. By installing or using this software, the Member agrees to respect this term.
Article 8. Protection of personal data:
-	The information transmitted by the Member to the Website allows the processing and execution of orders.
-	Information required for order processing and execution are indicated by an asterisk on the Website pages.
-	Other information requests call for an optional response, or relates to Member interest in offers likely to be sent. These requests are intended to get to know the Member as well as improve the services offered.
-	Barring Member objection, IFFISO may provide the optional information concerning such Member to other companies in its group.
-	IFFISO is likely to send the Member information that allows it to better know and use their respective Websites, to benefit from promotional offers disseminated on such Websites and to suggest Partner offers to them, subject to the Member's prior consent or objection to such communication.
-	At any time, the Member has the right to access, modify, correct and delete data concerning such Member. The Member may exercise this right by sending an e-mail from the “Contact‿ heading on the Website or by sending a letter to IFFISO – 445 Park Avenue, New York, NY 10022, subject to proof of identity.
Article 9. Applicable law:
	Any litigation relating to the interpretation or execution of these terms shall be brought before the courts of the state of New York.
Article 10. Final provisions:
-	The fact that IFFISO does not, at a certain point, enforce a provision of these General Terms shall not be interpreted as a relinquishment of the right to subsequently insist upon enforcement of such provision.
-	In the event that a provision of these General Terms is declared null or without effect, such term shall be deemed not to have been written, without affecting the validity of other provisions except if the provision declared null or without effect is essential and decisive.
-	Any case of force majeure, including telecommunication disruption or strikes concerning carriers, hotels or air-traffic controllers, shall suspend the obligations hereunder affected by the force majeure event and exonerates the party who would have performed such affected obligation from all liability.
NOTE:
Exemption from liability. IFFISO goes to great lengths to ensure the accuracy and reliability of this Website’s content. IFFISO CAN NOT BE HELD RESPONSIBLE TO YOU OR A THIRD PARTY FOR ERRORS OR OMISSIONS OF ANY SORT COMMITTED BY IFFISO’S PARTNERS DURING THE ENTIRE PERFORMANCE OF SERVICE SOUGHT BY THE CLIENT. UNDER NO CIRCUMSTANCES SHLL IFFISO BE HELD RESPONSIBLE FOR DAMAGES OF ANY SORT, INCLUCING INDIRECT, SPECIAL OR ACCIDENTAL, RESULTING DIRECTLY OR INDIRECTLY FROM THE USE OR PERFORMANCE OF THE SERVICES SET FORTH ON THE AFOREMENTIONED WEBSITE. Website use. Transmission, publication, reproduction or broadcast of information or elements on this Website is prohibited:
-	If it constitutes a criminal infraction or may give rise to civil legal proceedings, or if it incites the commission of acts constituting such infraction or giving rise to such civil proceedings;
-	If this information or these elements are protected by copyright or other intellectual property rights without obtaining the permission of the holder of such rights (this prohibition extends to elements derived from the aforementioned information or elements); or
-	If it constitutes a use of this Website contrary to law or to Internet etiquette, or if it may damage other members’ use of this Website or the Internet, including through distribution or transmission of information or software that includes viruses or other disruptive elements.
Copyright. All content published on this Website or otherwise accessible through such website is protected under copyright. The content and the copyrights thereof belong to or are controlled by IFFISO or its content providers. Use or reproduction of the information comprising the content may only be used for personal, non-commercial or educational purposes. All other use, reproduction, distribution, publication or retransmission of the content is strictly prohibited without the written authorization of the copyright holder. You are required to conform to all warnings, information and restrictions integrated in the content, and shall not remove them therefrom. Trademarks. The names of all other products, services or companies mentioned on this Website may be the trademarks of their respective holders. The use of any trademark appearing on this Website is prohibited without the written authorization of IFFISO or the trademark holder. Privacy and confidential information. IFFISO policy relating to privacy and security is an integral part of these terms. The Member has the right to access, modify, correct and delete data concerning it. To exercise this right, the User shall send a letter to IFFISO client services (see address mentioned above). In any case, the User shall mention its full name, address and, if necessary, its client number.
Amendments:
IFFISO reserves the right to modify or delete, in whole or in part, any content elements in the Website at any time and without prior notice. Miscellaneous provisions. These terms, including IFFISO policy relating to privacy and security as well as other documents evoked hereunder constitute the entire agreement between you and IFFISO regarding use of the Website. IFFISO's failure to insist on strict adherence to any provision of these terms or to ensure such adherence does not constitute a renunciation of any provision or right. If any of the terms to this agreement are declared null, invalid or otherwise unenforceable by a competent tribunal, such declaration shall have no effect on the remaining provisions hereunder. This document is governed by New York law. The courts of the state of New York shall have sole jurisdiction over litigation arising from use of the Website. By visiting this Website and clicking on one of its links, you expressly and unequivocally accept the general terms of use set forth herein.